Our expertise
Supporting you every step of the way
Customer care is not just an after-sale necessity to us. Every customer deserves excellence. We make it our commitment to ensure that you enjoy outstanding quality, dependability, and peace of mind throughout your entire ownership experience. Our UmnanoCares service offering ensures that you get the support you deserve. Our service plans are evidence that we stand behind our products and that we will support you no matter what!
Working together means…
We are here for you
60%
Of our customers talked to our team within the same day they reached out (including calls and emails on the weekend).
No more waiting for parts
60%
Of our customers have their parts shipped within 24 hours. 98% of them in 48 hours.
Better together
60%
Of our customers are satisfied with the overall quality of our service experience.
The Umano Promise
Excellence, at no cost.
We firmly believe that customer service should not be an option. We offer The Umano Promise, a commitment to excellence, to all our clients, at no cost. To ensure a smooth transition, you will be supported every step of the way.
The Umano Promise comes with every Umano Medical product. It includes numerous benefits such as a dedicated project manager to ease your equipment transition and a UmanoTech to support you during delivery. Our promise also comes with same-day parts shipping and all parts being available at all times as well as 24/7/365 direct access to our technical support. It can be complemented with highly adaptable service plans and add-ons designed to further reduce your cost of ownership while preserving your peace of mind.
Whether you are reaching out for troubleshooting assistance, ordering parts, or user support … Waiting times are over, and we will pick up the phone day or night!
Key highlights
- 24/7/365 direct access to technical support
- Superior parts and labor warranty—no fine print!
- Same-day parts shipping
- Assigned project manager and on-site support to ease equipment transition
- On-site assistance during delivery and installation
- All parts are available at all times (no expensive subassemblies)
The Umano Promise
We firmly believe that customer service should not be an option. We offer The Umano Promise, a commitment to excellence, to all our clients, at no cost. To ensure a smooth transition, you will be supported every step of the way.
The Umano Promise comes with every Umano Medical product. It includes numerous benefits such as a dedicated project manager to ease your equipment transition and a UmanoTech to support you during delivery. Our promise also comes with same-day parts shipping and all parts being available at all times as well as 24/7/365 direct access to our technical support. It can be complemented with highly adaptable service plans and add-ons designed to further reduce your cost of ownership while preserving your peace of mind.
Whether you are reaching out for troubleshooting assistance, ordering parts, or user support … Waiting times are over, and we will pick up the phone day or night!
Key highlights
- 24/7/365 direct access to technical support
- Superior parts and labor warranty—no fine print!
- Same-day parts shipping
- Assigned project manager and on-site support to ease equipment transition
- On-site assistance during delivery and installation
- All parts are available at all times (no expensive subassemblies)
Mike Daniel, Responsible for bed purchases, Algonquin College
We are much more than a hospital bed manufacturer: we are your next trusted partner. Watch this video to know how we develop these customer relationships.
Watch full video
In need for technical assistance?
If you need help with our products, a specialist will be there to assist you.
Immediately. 24/7/365.
Headquarters
230 boulevard Nilus-Leclerc
L'Islet, QC G0R 2C0
CANADA
1 844 409-4030
Lévis Office
470 3e Avenue
Lévis, QC G6W 5M6
CANADA
US Location
11845 Adie Road
Maryland Heights, MO 63043
UNITED STATES
Careers
Our talented and passionate team is determined to revolutionize the medical industry. Be part of the journey: join the Umano Experience.
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