Our commitment to every customer: The Umano Promise

Excellent service is always included, and free.

Because we are committed to providing the same level of customer service to all our customers, our Umano Promise coverage is included free of charge with any Umano Medical product purchase regardless of the quantity. It can be complemented with highly adaptable service plans and add-ons designed to further reduce your cost of ownership while preserving your peace of mind.

Key highlights
  • 24/7/365 direct access to technical support
  • Superior parts and labor warranty—no fine print!
  • Same-day parts shipping
  • Assigned project manager and on-site support to ease equipment transition
  • On-site assistance during delivery and installation
  • Complete technical coverage throughout North America
  • All parts available at all times (no expensive subassemblies)

Service plans designed to give you peace of mind for up to 10 years

Plan

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The PEACE-OF-MIND™ Parts service plan

The PEACE-OF-MIND™ Parts plan was designed to optimize your internal resources and further reduce cost of ownership. Your team handles the maintenance, and we provide all the parts needed, no questions asked! A technical overview during installation and 24/7 technical assistance are provided to ensure your technicians feel confident working with our products.

By combining these highlights, the PEACE-OF-MIND™ Parts plan maintains your equipment fully functional in a simple and effective manner.

Because your team has it under control, you can convert your Superior Warranty into a PEACE-OF-MIND™ Parts plan, at no extra cost.

Key highlights

All benefits of The Umano Promise

  • All-inclusive parts protection including damage caused by unintentional negligence or misuse
  • Simplified processing to eliminate the administrative burden
  • Fixed-cost program covering all parts, no questions asked
  • Duration of up to 10 years to protect your investment

Plan

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The PEACE-OF-MIND™ Parts & Labor service plan

The PEACE-OF-MIND™ Parts & Labor plan provides you with the ultimate all-inclusive and “no-questions-asked” solution. It extends your parts and labor warranty to include all damages from unintentional negligence or misuse.

With the PEACE-OF-MIND™ Parts & Labor plan, we keep your equipment fully functional through a fixed budget and simple processing. We have everything under control to maintain your peace of mind!

Key highlights

All benefits of The Umano Promise

  • All-inclusive parts & labor protection including damage caused by unintentional negligence or misuse
  • On-site assistance from a certified and trained technical specialist within 72 hours of any service call
  • No unexpected fees thanks to a fixed budget and yearly renewal
  • Duration of up to 10 years to protect your investment

Reach a new level of customization with these add-ons

Our service plans can be complemented with meaningful add-ons. You can individually select them or combine them to create a tailored solution based on your actual needs.

The UmanoTech certification

Let your own maintenance team be the expert

Given by a qualified UmanoTech, this certification provides technicians with an in-depth understanding of the products.

Preventive maintenance

Protect your investment with a yearly inspection

Keep your equipment finely tuned with this yearly preventive maintenance service. An extensive bed evaluation and the required calibrations will be performed on-site by a certified UmanoTech.

Back-up units

Have an extra bed ready for any situation

You can enhance your service plans with one or many back-up units to minimize downtime.

Customized service boxes

Keep the parts you might need within reach

Maximize emergency repair turnaround time and reduce costs with our customized, discounted part boxes. Designed by our UmanoTechs and based on your own product configuration, these boxes highly simplify inventory management.

Compare our service plans

Compare the highlights of our service plans and select the one that best suits your reality.

Peace-of-mind parts

  • 24/7 Live technical support
  • Same-day part shipping
  • Simplified processing—no administrative burden!
  • On-site assistance during delivery and installation
  • All-inclusive parts coverage from damage resulting from unintentional negligence and misuse
  • On-site specialist within 72 hours
  • Umanotech certification
  • Preventive maintenance
  • Back-up units
  • Customized service boxes
  • Peace-of-mind parts & labor

  • 24/7 Live technical support
  • Same-day part shipping
  • Simplified processing—no administrative burden!
  • On-site assistance during delivery and installation
  • All-inclusive parts coverage from damage resulting from unintentional negligence and misuse
  • All-inclusive labor coverage from damage resulting from unintentional negligence and misuse
  • On-site specialist within 72 hours
  • Umanotech certification
  • Preventive maintenance
  • Back-up units
  • Customized service boxes
  • Headquarters
    230 boulevard Nilus-Leclerc
    L'Islet, QC  G0R 2C0
    CANADA
    1 844 409-4030

    Lévis Office
    470 3e Avenue
    Lévis, QC  G6W 5M6
    CANADA

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