Our service plans

More than a warranty

We stand behind our products by offering unique service plans that suit your actual needs. We are committed to our partnership with our customers and will strive to meet all of your service expectations.

Our service plans keep your products in patient-ready conditions while protecting your investment for up to 10 years. Whether you only need parts, or parts & labor, our highly adaptable plans will give you additional peace of mind.

It is the perfect complement to the Umano Promise.

Compare our service plans

Compare the highlights of our service plans and select the one that best suits your reality.

Peace-of-mind parts

  • 24/7 Live technical support
  • Same-day part shipping
  • Simplified processing—no administrative burden!
  • On-site assistance during delivery and installation
  • All-inclusive parts coverage from damage resulting from unintentional negligence and misuse
  • On-site specialist within 72 hours
  • Umanotech certification
  • Preventive maintenance
  • Back-up units
  • Customized service boxes
  • Peace-of-mind parts & labor

  • 24/7 Live technical support
  • Same-day part shipping
  • Simplified processing—no administrative burden!
  • On-site assistance during delivery and installation
  • All-inclusive parts coverage from damage resulting from unintentional negligence and misuse
  • All-inclusive labor coverage from damage resulting from unintentional negligence and misuse
  • On-site specialist within 72 hours
  • Umanotech certification
  • Preventive maintenance
  • Back-up units
  • Customized service boxes
  • Service plans designed to give you peace of mind for up to 10 years

    Plan

    0 1

    The PEACE-OF-MIND™ Parts service plan

    The PEACE-OF-MIND™ Parts plan was designed to optimize your internal resources and further reduce cost of ownership. Your team handles the maintenance, and we provide all the parts needed, no questions asked! A technical overview during installation and 24/7 technical assistance are provided to ensure your technicians feel confident working with our products.

    By combining these highlights, the PEACE-OF-MIND™ Parts plan maintains your equipment fully functional in a simple and effective manner.

    Because your team has it under control, you can convert your Superior Warranty into a PEACE-OF-MIND™ Parts plan, at no extra cost.

    Key highlights

    All benefits of The Umano Promise

    • All-inclusive parts protection including damage caused by unintentional negligence or misuse
    • Simplified processing to eliminate the administrative burden
    • Fixed-cost program covering all parts, no questions asked
    • Duration of up to 10 years to protect your investment

    Plan

    0 2

    The PEACE-OF-MIND™ Parts & Labor service plan

    The PEACE-OF-MIND™ Parts & Labor plan provides you with the ultimate all-inclusive and “no-questions-asked” solution. It extends your parts and labor warranty to include all damages from unintentional negligence or misuse.

    With the PEACE-OF-MIND™ Parts & Labor plan, we keep your equipment fully functional through a fixed budget and simple processing. We have everything under control to maintain your peace of mind!

    Key highlights

    All benefits of The Umano Promise

    • All-inclusive parts & labor protection including damage caused by unintentional negligence or misuse
    • On-site assistance from a certified and trained technical specialist within 72 hours of any service call
    • No unexpected fees thanks to a fixed budget and yearly renewal
    • Duration of up to 10 years to protect your investment

    Service plans add-ons

    Reach a new level of customization with meaningful add-ons. You can individually select them or combine them to create a tailored service solution based on your actual needs.

    The UmanoTech certification

    Become the expert

    Given by a qualified UmanoTech, this certification provides technicians with an in-depth understanding of the products. Once certified, in-house technicians are eligible for a labor-reimbursement program.

    Preventive maintenance

    Protect your investment

    Keep your equipment finely tuned with this yearly preventive maintenance service. An extensive bed evaluation and the required calibrations will be performed on-site by a certified UmanoTech.

    Back-up units

    Extra beds ready for any situation

    You can enhance your service plans with one or many backup units to minimize downtime.

    Customized service boxes

    Parts you might need within reach

    Maximize emergency repair turnaround time and reduce costs with our customized, discounted part boxes. Designed by our UmanoTechs and based on your own product configuration, these boxes highly simplify inventory management.

    Headquarters
    230 boulevard Nilus-Leclerc
    L'Islet, QC  G0R 2C0
    CANADA
    1 844 409-4030

    Lévis Office
    470 3e Avenue
    Lévis, QC  G6W 5M6
    CANADA

    US Location
    11845 Adie Road
    Maryland Heights, MO 63043
    UNITED STATES

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