Umano Medical and COVID-19 – How we support you

To our dear customers and partners,

As the COVID-19 continues to impact communities globally, we, at Umano Medical, are taking the necessary measures to handle the situation carefully and to ensure we are keeping our employees, customers and partners safe. Our top priority is to protect our people and to serve our customers and partners as they respond to the virus.

Here are the actions Umano Medical is taking to ensure everyone is safe and supported.

KEEPING EVERYONE SAFE
• Aligning safety and sanitary protocols in our factory and offices with authority recommendations
• Restricting all employee business travel
• Implementing remote work arrangements for employees when possible

RESPONDING TO INCREASED HOSPITAL BED NEEDS
• Focusing on maintaining business continuity and access to our products
• Implementing additional work shifts to increase production
• Enforcing cross-departmental work arrangements to respond to the increased demand
• Our dedicated team is putting in the extra hours to make sure we deliver for our customers

MAINTAINING A HIGH LEVEL OF SERVICE
• Beds are being shipped and delivered to customers every day
• We are responding to part requests and shipping within 24 hours
• Our sales and service teams are stand by ready to assist you with installations, in-service, service and overall support.

Please keep in mind that the entire Umano Medical team will continue to do its best to deliver the best service in the industry in order to meet our customers’ 100% satisfaction.

If you have any questions or bed needs, please contact your local sales representative. You can also contact our customer service team at information@umanomedical.com.

We will continue to update you as the situation evolves.
Sincerely,

Ghislain Demers - Vice-President Sales, Marketing and R&D